RETURNS & EXCHANGE

We accept returns and exchanges for 30 days after receipt! If you don’t like item or its not fit, you can contact us via email contact@gothaesthetics.com
and we will help you to provide a return process. 100% of the item price will be refunded after we’ll receive items back to our storage.
Damaged, incorrect, or lost Items may be returned for a full refund or exchange within 30 days of receipt. Feel free to ask us any questions regarding size, fit, style, condition, etc via our contact page or email: contact@gothaesthetics.com

Also:

• Items must be returned within 30 days of the receipt.

• All items must be unworn and unwashed, with any original tags attached.

• All intimates, swimwear, underwear, earring, makeup items are final sale and cannot be returned due to hygiene reasons.

• Items from category SALE are final sale and cannot be returned.

• Customer must provide the tracking number of returning items.

• Refunds must be refunded to the original payment method. If that is unavailable, we will give you online store credit.

• You are responsible for the return shipping cost, and all shipping charges are non-refundable.

• We do accept exchanges!

• Do I get a refund if I don’t collect my order?

If you did not pick up your order from the postal office within 7-14 days it will be sent back to us. We will do a 100% refund except for delivery cost and only after our receipt.

• Do I get a refund if I didn’t receive the order because of the mistake in the address?

Please check your full name, phone number, and address before payment, because the courier may have a problem with delivery. If you did a mistake, contact us as soon as possible, before orders were shipped. In case that order shipped by wrong name or address, we will do refund the same way as the previous case “didn’t pick up order”
Only after the postal office will return it to us we can resend/exchange order or refund 100% of price except for delivery costs.

• Should I pay the shipping costs for return?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• I received the wrong color/size/item or broken but don’t want to return it?

If we did a mistake and sent an incorrect or damaged item to you, we’re fully responsible for that. And if you don’t want to return an item for some reason, you can contact us and we will make refund 100% of item price except shipping charges, or you can choose another item for that price (not including shipping charges) it’s very easy!

• Return instructions:
If all return policy rules are met, please email us to contact@gothaesthetics.com
Georgia, Batumi, 7 Sherif Khimshiashvili St, zip 6010
phone +995595071610
Aleksandr Mikhailov
Individual tax number 263518806864
Primary State Registration Number 314265123800141
and sent item(s) to this address
Stavropol, Dobrolubova 31, 30, zip 355012
Mikhailov Alexander

• Return process:
Once we have received the return order, we will process it within 7 days. Your refund will be credit back to the original method of payment used to place the order. If that is unavailable then you will be refunded to online store credit. Refunds may take an additional 5-7 days depending on your bank.